FREE digital connectivity* that makes your business more efficient…
Mercedes me gives you the heads up you need to plan maintenance and repairs well in advance, at a time that’s convenient to you, meaning you can focus on the demands of your business. Plus, software updates can be provided over-the-air so no time is lost visiting a workshop.
See fuel or battery levels, mileage and locking status
With a glance at your smartphone, you’ll know if you’ve got enough fuel or charge to get to your next job and see information like your van’s mileage, recent trip data and tyre pressure. Check the locking status of the doors and tap to lock and unlock them remotely.
View your van’s location
You can track your van’s GPS location and, if it’s parked up, you can see the quickest walking route back to it.
Stay constantly connected to your van via the Mercedes me app
Get notifications on faults and repairs with Telediagnostics
Combine servicing and repairs for fewer workshop visits
Check your fuel or battery charge levels remotely via the app
Support your drivers with Breakdown Management and Accident Recovery
See your van’s live location with the Vehicle Tracker and Parked Vehicle Locator
Secure your van with Remote Door Locking & Unlocking
Why should I activate the Mercedes me app?
Being digitally connected to your van has real, every day practical benefits for your business…
What does the Mercedes me app do?
Here’s a guide to each of the free* services and the benefits for your business:
Telediagnostics. Mercedes me can detect wear on critical parts such as brake pads. Your Dealer will receive a notification and contact you to book any repairs. This could prevent components failing, reducing your costs and downtime.
Remote Vehicle Diagnostics.
Ahead of a workshop visit, your Dealer will be able to run a quick test to assess your maintenance requirements, allowing them to notify you and order any parts so that repairs and servicing can be taken care of in advance and together for maximum efficiency, again reducing your van’s downtime.
Mercedes me will run an automatic maintenance test before your service light comes on, then transmit the results to your Dealer so they can prepare an itemised quote for repairs and servicing. They can contact you to plan your workshop visit well in advance to minimise any impact on your business.
Once an emergency call has been resolved, further accident management support is offered to help recover your van or to tow it to a Mercedes-Benz Service outlet.
If you request breakdown assistance, your MobiloVan technician will be able to see your GPS location and assess the condition of your van remotely, enabling them to find you easily and prepare so there’s a greater chance they may be able to repair your van at roadside.
Over-the-air software updates are sent directly to your van’s head unit. This means you’ll always know your software is up to date and you’ll save time by avoiding additional workshop visits.
See your van’s location on the map in your app, making it easy to call or message your driver and re-route them to fit in another delivery or pick up if a quicker route is available.
Parked Vehicle Locator.
If you’re within 1 mile of your van’s parked location, the app can generate the most convenient walking route – very handy if you’re in unfamiliar surroundings and on a busy schedule.
Remote Retrieval of Vehicle Status.
Use your app to check on fuel/charge level, tyre pressure, mileage, average fuel consumption and trip information. Not only does this help you plan your day’s journeys, it can save you admin time on tasks such as logging your mileage for expenses.
Remote Door Locking & Unlocking.
The app allows you to check if your van is locked. If you lock your keys in the van or need to give another driver access, you can do it via the app, from any distance away. For added peace of mind, you’ll receive an email notification when your vehicle is unlocked.
Programming of charging settings and Pre-Entry Climate Control.
Climate control can be started remotely when your van is charging so energy used for heating will draw on the mains power to avoid depleting your battery. This means you’ll have maximum comfort and battery range.
Display of Charging Stations.
Need to plan a stop for charging? Mercedes me shows you charging stations in the surrounding area on the map and enables you to set the preferred one as your destination, reassuring you that it will be within your range.
Range on Map.
The range display in your app helps you plan a journey with confidence as it shows if you can reach your destination using your existing battery range, whether it’s in ‘critical range’ or cannot be reached. This takes into account the geography and other characteristics of the route.
Which Mercedes me services are available for my vehicle?
The table below shows you the range of services for our diesel and electric models and whether they’re free for life or for a limited period.
|Mercedes me services||All models||Electric models|
|Maintenance Management||Free – unlimited time||Free – unlimited time|
|Accident Recovery & Breakdown Management||Free – unlimited time||Free – unlimited time|
|Remote Vehicle Diagnostics**||Free – unlimited time||Free – unlimited time|
|Telediagnostics||Free – unlimited time||Free – unlimited time|
|Software updates||Free – unlimited time||Free – unlimited time|
|Vehicle Tracker||Free – 3 years^||Free – 3 years^|
|Parked Vehicle Locator||Free – 3 years^||Free – 3 years^|
|Remote Retrieval of Vehicle Status||Free – 3 years^||Free – 3 years^|
|Remote Door Locking & Unlocking^^||Free – 3 years^||Free – 3 years^|
|Programming of charging settings and Pre-Entry Climate Control||Not available||Free – unlimited time|
|Display of Charging Stations||Not available||Free – unlimited time|
|Range on Map||Not available||Free – unlimited time|
Mercedes me keeps you constantly connected to your van, your drivers and your next job.
Ready to set up Mercedes me? There are just 4 simple steps:
Your Dealer is able to set up Mercedes me profiles on your behalf. They will first set up your personal profile which allows you to keep any private vehicles separate and enables you to become a company administrator when they set up your business profile.
As soon as your registration is complete, you can log in to the Mercedes me App using your Mercedes me ID, then assign yourself a vehicle and use the Mercedes me services.
Mercedes me FAQs
Mercedes me services are either free for an unlimited duration or free for the first 3 years. After the initial 3 year term has expired, these services can be renewed for a fee.
You can connect to Mercedes me with any of our brand new models and Approved Used/Used Sprinters (2018 onwards) and Vitos (2020 onwards) . If you’d like to know if Mercedes me works with your van or have any other questions please contact us.
Greater efficiency, cost savings and visibility of your van at all times. You’ll receive notifications to help plan maintenance and repairs in advance, at a time that’s convenient to you. Plus, software updates can be provided over-the-air so no time is lost visiting a workshop. With the Mercedes me app on your phone, all it takes is a quick glance at your van’s fuel or battery charge level and you’ll know if its ready for the day ahead. It’s also reassuring to know where your van is 24/7 with GPS tracking, making it easy to see if your driver is on schedule and your day is running smoothly. These are just some of the benefits, and once you start using the app, checking Mercedes me will soon become second nature.
Yes, you can use the app to view your van’s battery level, current range and charge status. You can also pre-condition the cab to start climate control while your van is charging, using mains power rather than drawing on the battery. There are navigation features too, enabling you to plan your journey based on your vehicle’s current range and see charging stations on your route if you need to stop to charge your van.
As a company administrator, you can add new users to your Mercedes me business account. Your colleague will need to set up their own personal Mercedes me ID first. Once their email address is registered in the system, you can log in to the desktop portal and assign your colleague as a driver (with limited use and visibility of allocated vehicles only) or as an administrator (to have identical rights and access to you).
Yes, please contact your Dealer who can help you set up an account. Due to data protection, your Dealer needs to verify that you are the legal owner of your van and therefore eligible to access its data. Please note that only certain services may be available – depending on the age and model of your van.
You can login to the Mercedes me portal on your desktop and on the home screen of the app. For your security, we’ll send you a 6 digit code to your email when you login which you will enter on the app. You can then choose to stay signed in if you prefer.
Intercounty Truck & Van can help you with the set up process and any troubleshooting. Contact us.
Register or login to your Mercedes me account
Mercedes me keeps your business moving.
Mercedes me is available for the Vito, eVito, Sprinter and the eSprinter. It includes a range of digital services, free for an unlimited time or for 3 years (according to service), to help manage your vehicle. Details correct at time of press – April 2022. Please note, services may change over time. In the case of questions concerning the availability of Mercedes me services for your vehicle, please contact your preferred Dealer.
The availability of the control unit needed for 4G connectivity is temporarily limited for certain vehicles due to supply bottlenecks. This means that all Mercedes me services, including the emergency call system (eCall) are temporarily not available in the affected vehicles. For further information please contact your preferred Mercedes-Benz Dealer.
^ Services offered with a 3 year duration must be activated within 1 year of vehicle registration. After the initial term has expired, these services can be renewed for a fee.
** These services are unavailable on the new Citan or eCitan models.
^^ This service is not available for fully integrated camper vans on Sprinter basis.