01/02/2024

Intercounty Truck & Van Ltd is a successful Mercedes-Benz franchise with 20 years experience of providing excellent sales and aftersales service. We have 5 sites across central England plus a number of workshops that are dedicated to our large fleet customers, repairing mixed fleets of vehicles including trailers and ancillary equipment.

Our technicians, sales teams and back-office support all share the same goal; to deliver an unrivalled customer experience, adding value through our products and services.

Our continued success means we are currently looking to recruit a Workshop Account Manager to join our team in the commercial vehicle sector.

The ideal candidate will understand the HGV workshop environment and will be responsible for managing the relationship with our client.

You need good listening and communication skills to understand and interpret our customer requirements, and IT skills to present reports and business information.

Knowledge of HGV compliance and legalities is essential for this role.

Key Responsibilities:

Own and maintain relationships with customers and stakeholders

Identify new business trends and opportunities in the Commercial HGV sector

Meet with customers and workshop teams to share information and resolve any issues

Achieve growth by meeting or exceeding sales targets.

Prepare and deliver repots and presentations to customers.

Negotiate agreements with customers and partners.

Stay up-to-date with the latest technologies.

Competencies:

Accepting Responsibility: Takes accountability for delivering on commitments; look for opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad.

Account Management: Expands sales within existing accounts, focuses on customer service, develops relationships with key decision makers, understands and responds to customer needs, tracks and monitors account activity.

Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

Customer Focus : Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.

Prioritizing and Organizing Work: Allocates time and attention based on what is the most important to achieve key goals and objectives; approaches work in an organized and systematic manner; effectively manages tasks, information, and requests.

Sales Skills: Develops new business, identifies and sells to customer needs, has good listening skills, is sensitive to customers, delivers effective presentations, negotiates well, uses closing skills appropriately.

Requirements:

Experience of the HGV Commercial Automotive sector and related technologies.

Strong communication, IT, negotiation, and interpersonal skills.

Ability to work independently and as part of a team.

Excellent organizational and time-management skills.

Intercounty Truck & Van can offer:

Continual OEM Mercedes Benz Training

Pension scheme

Death in Service

22 days holiday + stats

Wellbeing program including Mental Health 1^st Aid

Employee Assistance Helpline

Discounts & Shopping Vouchers