RETURNS

At Intercounty Truck & Van we always try to make sure you are happy with your purchase, but we know that there are times when you do need to return an item. If you are unhappy with your goods for any reason, you can return your item to us.

This does not affect your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

We are happy to offer a refund on unused items returned within 30 days of purchase. If the item is faulty, we will offer a refund or exchange where available. You can return your item free of charge to one of our depots, at a cost by courier or by post to us, depending on how you received your order.

Please follow the instructions below relevant to how you received your order.

HOME DELIVERY

Return your item to an Intercounty Depot

The quickest way to return your product is to simply visit your local depot.

Take your original invoice included in your delivery or your order confirmation email.

Any products returned must not be devalued, should be in a re-saleable condition and include the documentation and original packaging.

The store team will inspect the product before a refund is applied.

 

RETURN YOUR ITEM BY COURIER (ARRANGED BY US)

Return of unwanted products

We can arrange the collection using one of our couriers at a cost of £3.45.

Any products returned must not be devalued, should be in a re-saleable condition and include the documentation and original packaging.

All items will be inspected before a refund is applied.

Your refund will be processed within 14 days of us receiving the product back.

For faulty or damaged products

We will arrange a pick-up service free of charge

All items will be inspected before a refund is applied, If the item is not deemed faulty upon inspection you will be charged a £3.45 carriage cost

Your refund will be processed within 14 days of us receiving the product back.

 

RETURNING YOUR ITEM BY POST (ARRANGED BY YOU)

Return of any products

You (the customer) are responsible for all postage costs for products returned under our Returns Procedure (except where the goods are faulty – see above) unless this has been specifically agreed and confirmed in advance with the Customer Service Department.

Intercounty Truck & Van will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible.

To return an item by post you will need to follow the instructions on the returns label included with your order, alternatively to help us to speed up your refund, please follow the steps below, it is very important to enclose the following information with your parcel to enable us to start processing your return within 24 hours of receipt.

Please ensure you state your original order number, which can be found on the order confirmation email you received when placing your order. Without it, your refund could be delayed.

Clearly state the product code, quantity, and reason for return.

 

Return your order to: Intercounty Truck & Van, Old Station Yard, Station Road, Sutterton, Boston PE20 2LF.

Please retain proof of postage until we have confirmed your refund. We recommend that your select a suitable postage method that insures you for the value of the item(s) being returned.

Upon receipt, all products will be inspected and at our discretion, credit may be refused.

 

EXCHANGES

If you change your mind or find you have chosen the wrong product, we are more than happy to exchange it. We can exchange a product up to 60 days after purchase as long as it meets the conditions of our returns policy.

To make an exchange, you will need to bring your product into an Intercounty Truck & Van depot to exchange for the product you want.

Please make sure you bring your invoice or your order reference number along with you when you come to exchange.

Please also note that exchanges can only be done in our depots, and not by courier or post.

 

RETURN OF SPECIALIST PRODUCTS

Certain products are treated specially for legal and/or health and safety reasons, It is important for your own and our couriers safety that they are followed. As well as the above procedures the below must also be adhered to. Contact our customer services team if you are unsure if your product falls under this procedure.

Batteries

Batteries must NOT be removed from the sealed bag.

Inform Intercounty Truck & Van of the nature of any damage to the product as soon as possible.

Batteries must be returned in the original, un-damaged box. Failure to do so may result in the courier refusing to collect the product.

If the box is lost, damaged, defaced or unusable, for a suitable replacement box which meets the legal guidelines for the carriage of wet, pre-filled batteries, please contact our customer services for assistance.

 

Other Dangerous Goods : Aerosols, Brake Cleaner/fluid, and Shock Absorbers

• It is important to return such goods with the correct packaging and labelling. To obtain the legal guidelines for the transportation of dangerous goods, please contact our customer services to get assistance.