01/08/2023

Intercounty Truck & Van Ltd has been operating as a Mercedes-Benz franchise for 20 years with dedicated commercial vehicle dealerships to support our customer base.

Our technicians, sales teams and administration support team all share the same goal; to deliver an unrivalled customer experience, adding value through our products and services. Whether you run a single van or hundreds of trucks, Intercounty has the expertise across a diverse customer portfolio to offer the best service.

We are currently looking to recruit a Systems Administrator/Support at our Wellingborough Head Office to provide level 1 support for our IT users.

We are looking for someone with strong administration experience and some IT support experience to support the aftersales team and wider business in all things IT related – your role will vary daily in line with the nature of our fast paced nature of our business, but will include tasks such as setting up new user accounts, issuing security details, Level 1 support, re-setting passwords and log-in details and ensuring that all administration relating to help desk tasks are completed in order to support the business function.

You must be an excellent communicator with a proactive attitude and the genuine desire to help solve any problems that come your way

Support the business function in IT systems administration and related activities, keeping everyone logged in and running the latest versions of software

Data analysis and information reporting

Ensuring all Mercedes-Benz UK and ICTV standards are met

Positively represent the company and the Brand as a whole both internally and externally.

Accountabilities

Your responsibilities will include supporting the effective business systems function across a number of platforms

Providing level 1 IT help and support across the business, including issuing, and resetting passwords

Maintaining and further developing aftersales related suites and dashboards.

Producing and validating a variety of user-friendly reports from data

Assisting with the management and delivery of IT projects and key initiatives

Responsible for data quality – accurate, consistent, complete, valid, uniform

Correcting data that is incorrect, inaccurate, incomplete, incorrectly formatted, duplicated

Help ensure that all systems are maintained to meet the business and audit standards

Complete admin tasks and management reporting to a high standard within agreed timeframes

Respond promptly and efficiently to all managerial requests

Set a professional example at all times when dealing with customers and colleagues

Job Type:

Full-time

Salary:

£23,000.00-£26,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Life insurance
• Wellness programme

Schedule:

• Monday to Friday

Work Location:

One location