26/06/2023

Intercounty Truck & Van Ltd has been operating as a Mercedes-Benz franchise for 20 years, covering the five counties of Northamptonshire, Cambridgeshire, Buckinghamshire, Bedfordshire and Lincolnshire with dedicated commercial vehicle dealerships to support our customer base.

Our technicians, sales teams and back office support all share the same goal; to deliver an unrivalled customer experience, adding value through our products and services. Whether you run a single van or hundreds of trucks, Intercounty has the expertise across a diverse customer portfolio to offer the best service.

We are currently looking to recruit a Depot Manager to operate from our brand new site – Dunstable.

Key Purpose of the Job

To be the senior point of contact, managing and developing a professional and profitable workshop/depot. This includes, maximising efficiency and profitability of the Depot, planning, controlling and monitoring processes in all areas

Ensuring the highest levels of customer satisfaction, achieving high review scores and resolving issues swiftly

Achieving or exceeding budget objectives

Managing and developing employees

Ensuring all Mercedes-Benz UK and ICTV audit standards are met and legal regulations on labour, H&S, quality and environmental protection complied with

To positively represent the company and the Brand as a whole both internally and externally.

Key Competencies

Managing & Leadership – Organise and motivate people to accomplish goals, create a sense of order and direction.

Results Orientation – Identify actions necessary to complete tasks, meet targets and deliver results

Team Building – Develop a strong team with a shared goal, based on trust and respect

Problem Solving – Think creatively to overcome obstacles, deliver solutions that benefit the customer and the business

Interpersonal & Communication – Interact with others in a fair, positive and professional manner

Conflict Resolution – Negotiate and collaborate to resolve issues promptly and constructively

Performance Management – Hold employees accountable for doing a good job. Mentor, coach and discipline employees

Accountabilities

Lead and motivate the depot team, taking steps to create a professional and customer focussed environment.

Define budget plan with company management and ensure that the depot achieves profit margins within their objectives and agreed annual budget.

Ensure all cash vehicles are paid for and account vehicle work is authorised before vehicles are released

Ensure work is not competed where accounts are on stop or where work exceeds agreed limit (currently £2,000)

Complete and reconcile cash and card banking daily

Adhere to pre-authorised and agreed prices for workshop services

Fully accountable for managing and updating EWIP, taking corrective measures and actions in a timely manner, in conjunction with Kerridge WIP

Manage AX Manager and ensure all costs are recharged where applicable, and log ALL vehicle usage

Rectify and resolve EPQ within 1 working day of accounts listing

Verify all external invoices within agreed SLA (currently 4 working days)

Ensure Truckfile sign-off within 1 working day to meet compliance requirements

Manage S24hr technicians in accordance with agreed service agreements

Ensure job time planning and task allocation for workshop is carried out correctly and pre-determined job times are adhered to.

Ensure amendments/additional info gathered at 3 day pre-calls, re-books and customer walk in appointments are handled professionally at depot level and relevant systems updated

Recruit, manage and develop staff, ensuring optimum productivity and performance.

Ensure company HR policies are applied correctly, fairly and consistently and that conduct/performance issues are dealt with without undue delay.

Plan and manage staff holidays and absence, to ensure operational hours are fully covered and minimize disruption to the business

Plan and control customer surveys and other measures for monitoring customer satisfaction (5 Star rater/C Star).

Respond to surveys within 24 hours and follow up any problems identified within 48 hours

Resolve manufacturer generated complaints and concerns promptly and effectively

Work with dissatisfied customers and those with difficult complaints to resolve issues swiftly and to the benefit of all parties.

Responsible for all aspects of Health & Safety on site, ensuring appropriate use of PPE at all times

Ensuring all required technical test equipment and tools are available and ready for use

Ensure depot facility is maintained to a high standard and repairs are initiated in a timely manner

Ensuring quality control of all completed tasks

Set a professional example at all times when dealing with customers and colleagues

Respond promptly and efficiently to all managerial requests

Complete admin tasks and management reporting to a high standard within agreed timeframes

Experience

A Depot Manager has extensive knowledge of business administration, has experience of workshops and knows methods of quality assurance, and compliance

A Depot Manager can create a good working atmosphere, enthuses and motivates their team.  They also recognise their own personal development needs, allow others to express an opinion and feedback, and take constructive criticism seriously. They are able to reach target agreements with employees and to monitor the level of target achievement

They are very good at dealing with conflict and defend their own position accurately and objectively

Benefits:

Continual OEM Mercedes Benz Training

Pension scheme

Death in Service

22 days holiday + stats

Wellbeing program including Mental Health 1^st Aid

Employee Assistance Helpline

Discounts & Shopping Vouchers

Uniform and PPE