Centralised Breakdown Invoice and Claim Administrator

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Location: Wellingborough

14/05/2024

Intercounty Truck & Van Ltd is a successful Mercedes-Benz franchise with 20 years experience of providing excellent sales and aftersales service.  We have 5 sites across central England plus a number of workshops that are dedicated to our large fleet customers, repairing mixed fleets of vehicles including trailers and ancillary equipment.

Our technicians, sales teams and back-office support all share the same goal; to deliver an unrivalled customer experience, adding value through our products and services.

We currently have a position available for Centralised Breakdown Invoice and Claim Administrator to be based at our head office in Wellingborough.  This position reports directly to the Central Services Manager.

The role of Centralised Breakdown Invoice and Claim Administrator is critical in the profitable operation of our Aftersales operation.  This role is to support multiple sites with the invoicing of claims specific to Mercedes-Benz Service 24 Hours breakdown, and as such to control the efficient, timely and accurate administration processes from claim submission to payment.

 

Competencies

You must have a meticulous and thorough approach with an eye for detail and a high level of accuracy whilst ensuring compliance with both company and Mercedes-Benz policies.

You will have excellent time management skills and the ability to prioritise your daily workload to ensure all time sensitive deadlines are met.

You will have strong communication skills and possess an understanding of customer satisfaction factors.

You will be a consistent performer who is able to work well under pressure.

 

Tasks

Responsible for the composition and submission of Service 24 breakdown invoices for both Van and Truck to retail customers, Repair and Maintenance contracts or Warranty.

 

Experience

  • Experience in an automotive service operation or in a comparable role.
  • Proven track record in warranty / service contract administration.
  • Strong knowledge of Microsoft Office applications.

Our Dealerships

Intercounty Truck & Van Wellingborough

Stewarts Road
Finedon Road Industrial Estate
Wellingborough
Northamptonshire
NN8 4TR
01933 232600
Intercounty Truck & Van Peterborough

Broadway Business Park
Yaxley
Peterborough
Cambridgeshire
PE7 3EN
01733 246419
Intercounty Truck & Van
Milton Keynes

8 Fingle Drive
Milton Keynes
Buckinghamshire
MK13 0AY

01908 228200
Intercounty Truck & Van
Boston

Old Station Yard
Station Road
Sutterton
Boston
Lincolnshire
PE20 2LF
01205 461355
Intercounty Truck & Van Dunstable

Woodside Industrial Estate
Unit 9
Humphrys Road
Dunstable
LU5 4TP
01582 347700

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